Frequently Asked Questions
Everything you need to know about bringing our designs into your home.
What is the typical shipping timeline for home decor items?
Most in-stock items ship within 3-5 business days. For custom-made or oversized furniture pieces, please allow 2-4 weeks for specialized freight delivery to ensure your items arrive in perfect condition.
What is your return policy for Ashley Nichole Designs?
We want you to love your space. If you are not satisfied, you can return most items within 30 days of delivery. Please note that custom orders and final sale items are non-returnable.
Do you offer international shipping?
Currently, we ship to the United States and Canada. Shipping rates and delivery times vary by location and will be calculated at checkout.
How can I track my order status?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your shipment's progress.
Are your products handmade or mass-produced?
We pride ourselves on a curated selection that includes many artisanal, handcrafted pieces. Specific craftsmanship details can be found on each individual product page.
What should I do if my item arrives damaged?
Please inspect your order upon receipt. If an item is damaged during transit, contact our support team within 48 hours with photos of the damage, and we will arrange for a replacement or refund immediately.